Klientų pagalba
Mūsų laimės komanda visada čia, kad padėtų.
Atsakyta į bendrąsias pirkimo užklausas
Užsakymai ir pristatymas
Kiek laiko užtrunka, kol gaunu užsakymą?
Orders are typically processed within 1–2 working days in our warehouse, and delivery within the EU takes 5–7 working days from dispatch. So most EU customers receive their orders within 6–9 working days of placing the order. You’ll receive tracking details by email as soon as your order is dispatched.
Kaip sukurti paskyrą?
You don’t need to register an account separately. An account is automatically created for you during the checkout process when you place your first order. Once created, you can log in via the Mano Paskyra link at the top of any page to track orders, save addresses, manage your wishlist, and view order history.
Kaip pakeisti pristatymo adresą?
If your order hasn’t been dispatched yet, email support@decomica.com immediately with your order number and the corrected address — we’ll update it before it ships. Once an order has been dispatched, the address can no longer be changed.
Kaip galiu sekti savo užsakymo būseną?
We normally ship via DPD Airija. As soon as your order is dispatched, you’ll receive an email with your tracking number — track your parcel directly at https://www.dpd.ie/tracking/. You can also log in to Mano Paskyra to view all of your orders and their current status.
Ar saugosite mano kreditinės kortelės informaciją byloje?
No. We do not store credit card information on our servers. All card payments are processed securely through our payment provider — your card details never sit with Decomica.
Ar renkate pardavimo mokestį?
No additional sales tax is added at checkout. All prices shown on Decomica include VAT. Business customers (B2B) within the EU may be eligible for a VAT refund — contact support@decomica.com and our billing department will issue you the appropriate invoice.
Ar jūs siunčiate į mano šalį?
Mes siūlome nemokamas pristatymas to all EU countries with the exception of Bulgaria, Greece, Cyprus, and Malta, which we do not currently service. If you are unsure whether we deliver to your address, please contact support@decomica.com prieš pateikdami užsakymą.
Ar mano prekės bus vienoje pakuotėje?
Most single-product orders ship in one package. Larger items (lounge chairs, dining sets) may arrive in multiple boxes — for example, a lounge chair and ottoman set typically ships in two packages. Multi-item orders may also be split across deliveries depending on item size. All packages on the same order are dispatched together and arrive within the same delivery window.
Jei reikia pakeisti daiktą
Grįžta ir keičiasi
Kokia yra jūsų grąžinimo politika?
Užsakymą galite grąžinti per 14 dienų nuo gavimo. The item must be in its original packaging and in the same condition it was delivered. Once we receive the item and confirm it is in acceptable condition, we issue your refund per 30 dienų. To start a return, email support@decomica.com with your order number and we’ll guide you through the process.
- If the return is due to a defect on our side — return shipping is free; we arrange DPD pickup.
- If the return is due to a change of mind — return shipping is paid by you (typically €40–50) and collected by DPD at pickup.
Gavau neteisingą prekę
We’re sorry. Email support@decomica.com with your order number and 2–3 photos or a short video of the item you received. We’ll review and arrange a replacement or a full refund at no cost to you.
Mano užsakymas atvyko pažeistas
Prašome laišką support@decomica.com as soon as possible with your order number and photos or a short video of the damage (and the packaging, if possible). Once we confirm the damage is from our side, we’ll arrange a free DPD return and issue a replacement or full refund.
Kur turėčiau išsiųsti savo įgaliotą grąžinimą?
Please do not ship any item back to us without first contacting support@decomica.com and receiving return authorization. Once approved, your return is collected directly from you by DPD — for both defect returns (free, we arrange) and change-of-mind returns (you pay the DPD pickup fee). You don’t need to drop the parcel off anywhere; DPD comes to your door at a scheduled time. Items must be repacked in their original packaging.
Kaip gauti klientų aptarnavimą?
Two ways to reach us:
- El-pašto adresas: support@decomica.com
- Gyvas pokalbis: pasiekiama kiekviename puslapyje (pokalbių piktograma apačioje dešinėje)
Decomica is an online-only store with no physical retail location. We typically respond within 24-48 val (Vidurio Europos laikas).
Ką daryti, jei įvedžiau neteisingą pristatymo adresą?
El.pašto adresas support@decomica.com immediately with your order number and the correct address. If your order hasn’t been dispatched yet, we’ll update it before shipping. If it has already been dispatched, address changes are no longer possible — so please double-check your address at checkout.
Ar galiu pakeisti arba atšaukti užsakymą po jo pateikimo?
Yes — as long as your order has not been dispatched. Email support@decomica.com with your order number and what you’d like to change. Once an order is on its way to you, you’ll need to follow our 14-day returns process to send it back.
Ar galiu iš anksto užsisakyti išparduotą prekę?
Yes. Pre-orders are accepted on request — email support@decomica.com with the product details and we’ll confirm availability, lead time, and a pre-order arrangement for you.
