ABOUT US
At Decomica, we offer several furniture options that benefit your personality and your budget. We provide you iconic designs with high tech materials with absolute handcrafting to bring high-value products that will add immense value to your homes and offices. Our products are designed as perfect systems with premium specifications that ensure longevity, durability, flexibility, and convenience for our teeming customers.
ALWAYS AVAILABLE
Our support team is always available for inquiries and orders. We are available 24/7 from 09:00 hours to 18:00 hours.
2-YEAR WARRANTY
Quality is our priority at Decomica. Our products have at least two years warranty, and we collaborate with the best designers for the products in our stores.
FREE DELIVERY
Delivery: 2- 5 Days, Handling Time: 1-2 Days
Each of our products gives you an opportunity for free delivery as we provide free delivery services.
14-DAY RETURN POLICY
At Decomica, we offer a 14-day return policy on all purchases as customers can return their orders free of charge within the first 14 days of receiving their orders. However, if your order contains several items, your 14-day return period begins after you have received the last item in your order.
FREE RETURNS
Customers can easily return their orders free of charge if the product did not align with what they ordered.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@decomica.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@decomica.com and send your item to: MG DESIGN CONCEPT LIMITED, 1 Cappagh Bunglows Cappagh Lane, Clondalkin Dublin 22, D22XR60 Dublin, Ireland.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: MG DESIGN CONCEPT LIMITED, 1 Cappagh Bunglows Cappagh Lane, Clondalkin Dublin 22, D22XR60 Dublin, Ireland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $95, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
