How else can I get a feel of what the product looks like?
Think of our website as a virtual showroom. Zoom in on the high-resolution product images to take a closer look. We are also more than happy to send you fabric samples of the upholstery we use – please do not hesitate to request a sample of anything you like the look of. This includes the leather we use to make our furniture.
How can I assure Quality?
We take great pride in our products, which are all made to a high standard of quality and manufactured to meet British safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit. Rest assured we aim to bring you the same quality you would find from some of the top high street brands at a fraction of the price.
Can I order over the phone, rather than Website?
Of course! You can call our sales line where we will answer all of your questions and take payment over the phone. Alternatively, you can place your order on our website and then choose the option on the payment page to ‘phone in your card details.’ Once you have submitted the form we will call you to take your card details and then process the order as usual. Payment on our site is 100% secure but do call us to order over the phone if you prefer.
Where I can find independent reviews.
We have received a great deal of glowing feedback. To find customer references, please select the ‘testimonials’ page on our website. Alternatively, you can read what our customers have to say about us on the independent internet consumer safeguard forum Trustpilot. Rest assured we endeavor to deliver.
Will I get the Receipt/invoice?
Yes. We will send you an email confirming your order and the payment amount, in your ‘my account you will also be able to download your invoice via PDF which will show the breakdown of your qty of items, estimated delivery time, purchases, inc VAT, delivery and so on.
Do you offer weekend delivery?
We do not offer this as part of our standard delivery, however, please contact us via email at support@decomica.com if you are interested in a quote and we will try to assist you. This is something we are looking to automate in the near future.
What does dispatch mean
Dispatch is the estimated time when the items are dispatched from our warehouse in Ireland. We do not collate your separate products, this would incur costs that we would then have to pass on to our customers. We deliver your items separately, therefore getting you your products as soon as possible and as cost-effectively. Mobelaris tries to offer the best service possible, from website presentation, quality of goods, selection of goods on offer, and overall customer service. When we give our lead times we try to offer a reasonable time for the items to be delivered to the UK, picked, packed, and shipped to you, our much-loved customers. Please note dispatch times are an estimate, we can not be held liable by outside influences, which may or may not be standard. For example, Holiday periods, Christmas Time, Partner company’s traditional holidays, and so on. So there may be some variation.
What do I do if my items are delivered damaged?
In the unlikely event that your item is damaged, email us at support@decomica.com to request a claims form which you can fill out, and attach pictures for us to process. We will acknowledge your email and work out the best way to resolve the issue for you. Either a replacement part or a new item will be sent to you and one of our delivery partners will arrange the collection of the damaged product if necessary. Please note that damages are rare due to the care taken in the packaging and transit of our goods and the quality control process.
What happens, if I receive the items n I don’t like them?
This is perfectly fine as long as you contact us by phone or send us an email at support@hth.hzw.mybluehost.me within 14 days of receipt of the delivery of the product. Please Take Note!! We reserve the right to deduct a 30% restocking fee if goods are not received in a reasonable condition or with their original packaging. We have previously had occasions where customers have delivered the items back to us without packaging and these are then damaged in transit. Please be aware Decomica items are packaged for European delivery to the highest standards
Damaged Goods.
If you receive an item that is damaged please contact us at support@decomica.com we will need a full explanation of the damage, packing photos Order number, name, and address to assess how to resolve the issue.
Price Matching.
We look at all competitor prices thoroughly before applying our own. We view the overall professional look of competitor websites, customer service, and of course independent review sites. Whilst we of course would love to have your business we look at all prices on a case-by-case base.
Returns
We offer a 14-day returns period for all of our Goods. If the Buyer is not happy with any Goods they can return the goods for any reason. If you need to return then please contact us by email at support@hth.hzw.mybluehost.me within 14 days of the date of receiving the Goods from the Buyer.
Please note that any delivery charges that have been paid will not be refunded.
You can arrange to return the products back to our Warehouse to avoid deduction of refund. Goods must be returned in the original packaging with adequate insurance during the return journey and must be in the same condition as when they were dispatched by the Decomica. Goods to be returned in good condition. Within 7 days of their return to us, we will make an inspection as to the condition of the Goods. If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 7 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods
Where we deliver.
We always deliver! We deliver to most European countries, please fill in your delivery address on check out to determine the cost, if you have any other questions please contact us via Live Chat, Telephone or Email our fab staff is always happy to answer any questions if you can not find the answer here.
What are your lead times?
Lead times vary according to the products you choose, however, we endeavor to get your item to you via one of our delivery partners as soon as possible and will contact you via phone or email if we are expecting the item to take longer. All lead times are approximate and can be found on each product page as estimated Dispatch time If you select an in-stock item i.e Dispatch 3-5 days, delivery will usually take from 7-14 days depending on the item and which country you are in
How my delivery is arranged.
Once your item is ready for delivery to your delivery address, you will be contacted by the third party carrier of your choice to advise the days on which they will deliver to your area and work out when delivery is most suitable. Please note for smaller items we use UPS / DHL for delivery solutions, for larger items we use a number of 1/2 man delivery services for the UK and Europe.
Do you offer trade discounts?
Whilst we think our items are competitively priced compared to the high street we can offer trade customer discounts. The discount will vary depending on the quantity and the type of products required so email us your requirement and we will provide you with a competitive quote.
How can I be Assured of Quality?
We take great pride in our products, which are all made to a high standard of quality and manufactured to meet British safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit. Rest assured we aim to bring you the same quality you would find from some of the top high street brands at a fraction of the price.
Which payment do you accept?
We accept most credit cards including Visa and MasterCard. We also accept Switch and Maestro debit cards. If you would like to pay by bank transfer, please contact us at support@decomica.com to obtain details to proceed. We must receive a full transfer of the total amount for the order to our bank account for an order to progress.
IS online payment secured?
Our payment system is completely safe and secure. All transaction information is passed between the credit card payment provider’s site and is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and is signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass through us can be examined, used, or modified by any third parties attempting to gain access to sensitive information.
Do items have a warranty.
Of course, we only offer the best service available, we offer 2 years warranty time. Our end goal is customer satisfaction.
Do you have showrooms?
We do not have a showroom, presenting our products to our customers in the best way possible via high-resolution photography and in some cases, video helps the customer choose their order without the requirement of expensive rent, business rates, and associated costs. We take this savings and pass it on to you the customer, therefore offering a great quality product at a great price.
