We aim to dispatch all orders within 3-5 working days unless otherwise specified on the product page, and you will receive tracking details for your order once it has been dispatched.
We do our best to have your order delivered within 3 working days from dispatch. If you have not received your goods within 7 working days from dispatch, please contact us to check on the status of your delivery. Please allow 7 working days for deliveries to Europe. If your country is not listed above, please contact us for a delivery quote.
RETURNS AND REFUNDS
The information below answers our most frequently asked questions for returns and refunds. Please also see our terms and conditions for our full returns policy.
WHAT IF I DO NOT LIKE AN ITEM AND WISH TO RETURN IT?
We’re sure you will love your DECOMICA product(s), but if the worst should happen, you can easily return it to us for a full refund (excluding any delivery charges incurred). Simply contact us within 14 days of the date you receive your order with details of your order and one of our friendly team will help you with your return. Please note that you will need to cover the cost to return your item(s) to us.
WHAT DO I DO IF AN ITEM HAS ARRIVED DAMAGED?
Our quality team checks your order carefully to make sure it’s up to our standards before we dispatch it to you, so damage is very rare. If for any reason a product has arrived damaged, or we have accidentally sent you the wrong item, just contact us within 48 hours of receipt, sending a couple of photos of the issue(s) with the product. Our team will assess your complaint and tell you if your issue is eligible for a replacement. We will then either arrange to collect the item(s) from you or ask you to send it back to us, and we’ll either give you a full refund, arrange for a repair, or order you a replacement.
WHAT DO I DO IF I AM MISSING PART OF MY ORDER?
In the unlikely event that you are missing something from your order, please contact us within 48 hours of receipt so we investigate your request.
WHAT DO I DO IF I WISH TO EXCHANGE AN ITEM?
If you wish to exchange an item, you can do so within 14 days. Simply contact us and we will give you details to return the item(s) to us (at your cost). Once we receive the item back in our warehouse we will be able to process your exchange.
HOW CAN I CANCEL MY ORDER?
If you have a change of heart, which we hope will never happen, you can cancel at any time before your order is dispatched from our warehouse. Simply contact us and we’ll cancel your order and give you a full refund.
Once an item has been delivered, you can still cancel your order within 14 days. Please see above for details about returning items to us.
HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?
For security reasons, we can only make refunds to the original payment method you used to place your order. We will process your refund within 7 working days from us receiving your items back in our warehouse. Please allow 5 days for your bank account to be credited.
